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Frequently Asked Questions

Find answers to the most common questions about Web357 products, licensing, support, and services. Can't find what you're looking for? Contact our support team.

We're here to help you make the most of your Web357 experience, from initial purchase to ongoing support.

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General Questions

  • What is Web357?

    Web357 is a leading provider of premium Joomla! extensions and WordPress plugins. We create professional tools that enhance website functionality, performance, and user experience.

  • What products do you offer?

    We offer a comprehensive range of premium Joomla! extensions and WordPress plugins, including security tools, performance optimizers, user management solutions, and much more. You can browse our complete catalog on our website.

  • Do you offer free trials?

    While we don't offer traditional free trials, we provide detailed documentation, live demos, and comprehensive product descriptions to help you make an informed decision. We also offer a 30-day money-back guarantee on all purchases.
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Purchasing & Pricing

  • What am I purchasing?

    You are purchasing a subscription that gives you access to premium extensions/plugins, regular updates, and professional support. Once purchased, you can download the latest versions from your account area.

  • What payment methods do you accept?

    We accept PayPal and all major credit cards via Stripe, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club, and EnRoute.

  • Do you offer a refund policy?

    Yes! We provide a 30-day money-back guarantee on all subscriptions. If you're not satisfied with your purchase, contact us within 30 days for a full refund.

  • Can I use your extensions in multiple projects?

    Yes! You can use our extensions in multiple projects without restrictions. Our licensing allows you to use the products on unlimited websites.

  • Can I purchase just one extension?

    Yes! You can buy individual extensions with updates & support for that specific product. We also offer bundle packages for better value.
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Licensing & Usage

  • What's the difference between "Single" and "Bundle" subscriptions?

    Single Plan – Perfect for personal use. Grants access to one premium extension.

    Bundle Plan – Best value for your money, ideal for advanced users. Grants access to all Web357 premium extensions.

    Both plans include professional support. The key difference is that with the Bundle Plan, you can download all premium Web357 extensions instead of just one.

  • Are there limits on how many times I can download my purchased extensions?

    No! You can download your extensions unlimited times during your active subscription period.

  • What happens when my membership expires?

    You can continue using your downloaded extensions indefinitely, but updates and support will no longer be available. You can renew your subscription at any time to restore access to updates and support.

  • What is the license for your products?

    Our products are licensed under the GNU General Public License v3.0 (GPLv3), which means they are open source and you have the freedom to use, modify, and distribute them according to the license terms.
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Support & Services

  • How does your support work?

    We provide professional support through multiple channels:
    • Private Support Ticket System
    • Email Assistance
    • Live Chat (when available)
    • Comprehensive Documentation
    • Video Tutorials

  • What support is included with my subscription?

    All subscriptions include free technical support for installation, configuration, and troubleshooting. We also provide guidance on best practices and help with compatibility issues.

  • How quickly do you respond to support tickets?

    We typically respond to support tickets within 24 hours during business days. For urgent issues, we often respond much faster. Premium bundle subscribers may receive priority support.

  • Do you provide customization services?

    While our standard support includes configuration help, custom development work is available as a separate service. Contact us to discuss your specific requirements and get a quote.
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Technical Questions

  • What are the system requirements?

    Our extensions are compatible with the latest versions of Joomla! and WordPress. Specific requirements vary by product, but generally require PHP 7.4+ and MySQL 5.6+. Check individual product pages for detailed requirements.

  • Are your products compatible with the latest Joomla/WordPress versions?

    Yes! We continuously update our products to ensure compatibility with the latest versions of Joomla! and WordPress. We usually release compatibility updates shortly after new platform versions are released.

  • Do you provide documentation?

    Absolutely! Each product comes with comprehensive documentation, including installation guides, configuration tutorials, and troubleshooting tips. Many products also include video tutorials.

  • Can I get help with installation?

    Yes! Installation support is included with all subscriptions. If you encounter any issues during installation, our support team will help you get everything set up correctly.
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Still Have Questions?

Our support team is here to help! Whether you need technical assistance, have pre-sale questions, or need guidance choosing the right product.

Contact SupportSupport Center

💡 Tip: Before contacting support, check if your question is answered above or in our documentation.