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Frequently Asked Questions
What am I purchasing?
You are purchasing a subscription. After completing the purchase, you will log in automatically to our members' area, where you can download the latest premium releases and get access to our private support area.
What payment methods do you accept?
We are using PayPal and Credit Cart (Braintree) as a payment gateway, so we accept all the payment methods that PayPal and Braintree allows, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.
Do you have a refund policy?
Yes, we do offer 30 days money back guarantee on all of our subscriptions. It's better than a trial because you can try it on your site and we will be there to fully support you during that time.
I want to use your plugins in multiple projects. Am I entitled to do so?
Yes, of course. Go ahead and do whatever you wish with them. Make your clients happy. Make yourself happy!
Can I purchase just one plugin?
Yes, you can purchase just one plugin. In this case, you will receive access for updates and support, only for that particular plugin.
What is the difference between the “Single” and the “Bundle” subscription?
The "Single" is perfect for personal use. The "Bundle" is the best value for your money and is the most suitable for advanced users. Both subscriptions have private support. The basic difference is that with the "Bundle" you will be able to download all the premium Web357 plugins.
Are there limits on the number of times I can download your products?
There are no limits to the amount of times you may download the products you have purchased during the term of your subscription.
What happens when my membership expires?
If your membership expires, you can continue to use the plugins you have downloaded forever without any restrictions. However, you will not be able to access new update releases, and support.
Will my membership extend automatically?
No, your membership will not be extended automatically. You will be notified by email prior to your membership's expiration. That way you are able to purchase a renewal if you'd like to. Any subscription renewal will give you a 20% discount - without limitations.
Is there any discount on renewals?
Yes, we reward your loyalty. If you renew your subscription or upgrade it to another plan before it expires you get a 20% discount. Also, unlike everywhere else, you don't lose a single day of your subscription!
How does your support work?
We provide our support via a Private Support Ticket Area, and online chat via Skype or Messenger.
Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. Web357 is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.