Frequently Asked Questions
What am I purchasing?
You are purchasing a subscription. After completing the purchase, you will log in automatically to our members area, where you can download the latest releases and access to support forum.
What payment methods do you accept?
We are using PayPal and 2Checkout as a payment gateway, so we accept all the payment methods that PayPal and 2Checkout allows, including Visa, Mastercard, American Express, etc. For a full list of the payment methods used by PayPal, please click the link here.
Do you have a refund policy?
Yes, we do offer 30 days money back guarantee on all of our subscriptions! It's better than a trial because you can try it on your site and we will be there to fully support you during that time.
I want to use your extensions in multiple projects. Am I entitled to do so?
Yes, of course. Go ahead and do whatever you wish with them. Make your clients happy. Make yourself happy.
Can I purchase just one extension?
Yes, you may purchase just one extension. In this case you will receive access for updates and support, only for that particular extension.
Are there limits on the number of times I can download your products?
There are no limits to the amount of times you may download the products you have purchased during the term of your subscription.
What happens when my membership expires?
If your membership expires, you can continue to use the extensions you have downloaded during your membership period. However you will not be able to access new releases, updates and support.
Will my membership extend automatically?
No, your membership will not be extended automatically. You will be notified by email prior to your memberships expiration. That way you are able to purchase a renewal if you'd like to. Any subscription renewal will give you a 20% discount - without limitations.
How does your support work?
We provide our support via Forum, VIP support ticketing system, Email and Skype.
I have a question, how can I contact you?
If you have any questions, don't hesitate to contact us at our email firstname.lastname@example.org or via contact form. We'll be happy to hear from you and to answer all your questions!